Customers can return any item (excluding baked goods) for a full refund within 7 business days of their initial purchase. The item must be unused, unworn, and in new condition for a refund to be processed. All refunds require a receipt. No receipt, no return, no exceptions.
Mezona Market does not issue exchanges of any kind. We recommend returning the original item for a full refund if it qualifies (see Refund Policy) and make a new purchase for the desired item(s).
How many days do I have to return an item?
A: 7 business days
Can I exchange my apparel item for a different size?
A: Unfortunately, we do not offer exchanges. However, we are happy to offer a full refund and help you purchase the correct size in store.
I saw one of the brands you carry offer a promotion online. Will you honor the same promotion in-store?
A: We don’t honor online promotions from other brands unless they are specifically collaborating with Mezona Market for the sale.
Why do I have to have my receipt for a refund?
A: Our system requires a receipt because of the way it tracks inventory and it also validates that the item was purchased in store.